Free shipping and delivery to most countries!
North America, Europe, and Australia: most customers receive their SIM cards within 2 weeks.
Exception: *US or Canada*: receive Voyage King & Discover Hong Kong Tourist SIM within 7 working days.
Asia: most customers receive their SIM cards in 1.5 – 2 weeks.
Other areas: allow 3 weeks to order. (No shipping to Africa, due to high number of lost packages.)
Unexpected delays or countries with less connections to Hong Kong may expect to wait up to 21 days for delivery.
If you are leaving for Hong Kong within 3 weeks, we do not suggest placing an order as there may be delays. Alternatively, we can ship directly to your hotel or place of stay in HK.
You will not be asked to pay any additional shipping and handling fees upon checkout. Air Mail shipping via Hong Kong Post is included in the price. Optional registered mail with tracking is an additional $5.00.
(*Shipping to China, India, Indonesia, Pakistan, South America: registered mail is required due to high percentage of lost deliveries.)
Once HK Post passes the package to your country’s postal service, your local post carrier will make the final delivery.
Shipping & Delivery Process
SIM cards are generally dispatched within 2 business days after receipt of payment and are shipped via Hong Kong Post Air Mail.
You SIM card will arrive in a small envelope, and will fit in most mailboxes. It will be delivered by your local postal carrier. You do not need to wait for delivery; except registered (certified) mail which must be signed by the recipient. We recommend registered mailing to ensure your card arrives.
Registered mail includes tracking, however it is not real time. Tracking information only available once your local postal service communicates it back to HK Post. This communication take a few days after delivery.
We ship to most countries around the world. If you do not see your country on the customer information page, e-mail us and we’ll check if we can ship there.
Local Hong Kong Hotels
If you’d like, we can deliver your SIM card to a local hotel in Hong Kong at no additional charge. Be sure to confirm with your hotel they are willing to hold it. Upon purchase, place the hotel’s address as the shipping address, along with any special instructions such as check-in date and room number if available. Shipping to a local hotel will take approximately 3 days, including processing.
Hong Kong Airport
At the moment, we don’t have any airport delivery or pick-up service.