We guarantee all of the cards we carry to work as advertised. If you experience any defective SIM card, we will issue a replacement SIM card to you in HK. To date there have been zero issues with card activation.
Returns are accepted if the packaging has not been opened or tampered with. Buyer to pay for return shipping costs. Once packaging has been opened or card activated, we cannot accept returns.
Refunds will be provided to original method of payment once the returned product is received.
E-mail customer service at firstname.lastname@example.org prior to sending any returns.
Return Address: HKSIMCard, 2314 On Hoi House, Cheung On Estate, Tsing Yi, Hong Kong