Shipping and Delivery
You will not be asked to pay any additional shipping and handling fees upon checkout. Air Mail shipping via Hong Kong Post is included in the price. Optional registered mail with tracking is an additional $5.00.
(*Shipping to mainland China: registered mail is required due to lost deliveries.)
Once HK Post passes the package to your country’s postal service, your local post carrier will make the final delivery.
Shipping & Delivery Process
SIM cards are generally dispatched 1-2 business days after receipt of payment and are shipped via Hong Kong Post First Class Air Mail.
You SIM card will arrive in a small envelope, and will fit in most mailboxes. It will be delivered by your local postal carrier. You do not need to wait around for delivery; except registered mail which must be signed.
Registered mail includes tracking, however it is not real time. Tracking information only available once your local postal service communicates it back to HK Post. This communication take a few days after delivery.
Our experience shows that most customers receive their SIM cards within 10 business days, including Europe, Australia, and North America. Other countries in Asia may receive their mail sooner. However, unexpected delays or countries with less connections to Hong Kong may expect to wait up to 21 days for delivery.
If you are leaving for Hong Kong within 3 weeks, we do not suggest placing an order as there may be delays. Alternatively, you can ship to your place of stay in HK.
We ship to most countries around the world. If you do not see your country on the customer information page, e-mail us and we’ll check if we can ship there.
Local Hong Kong Hotels
If you’d like, we can deliver your SIM card to a local hotel in Hong Kong at no additional charge. You can have your SIM card as soon as you check in. Be sure to confirm with your hotel they are willing to hold it for you. Upon purchase, place the hotel’s address as the shipping address, along with any special instructions such as check-in date and room number if available. Shipping to a local hotel will take approximately 3 days, including processing.
Hong Kong Airport
At the moment, we don’t have any airport delivery service.